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5GN Cloud
Internet and Voice Services
Infrastructure - Optical
Dear Valued Customer, Due to unforeseen reason, we have cancelled this maintenance work. Change Description - 5GN Planned maintenance work Change Ticket Number - CHN-7206 Change Start Time - Tue Apr 09 2024 08:00:00 GMT+1000 (Australian Eastern Standard Time) Change End Time - Tue Apr 09 2024 16:00:00 GMT+1000 (Australian Eastern Standard Time) 5GN apologises for any inconvenience this may have caused. Regards, 5G Networks Change Management team
Change Description: 5GN planned maintenance work. Change Ticket Number: CHN-7206 Change Start Time: 09/04/2024 08:00 AM AEDT Change End Time: 09/04/2024 04:00 PM AEDT Expected Impact: No Outage Services Affected: Maintenance - Uninterruptible Power Supply (UPS) Locations Affected: North Sydney Data Centre (NSDC) Change Detail: As part of our ongoing maintenance program, 5G Networks team has scheduled a planned change window to perform maintenance work on the uninterruptible power supply (UPS). During the change window, all uninterruptible power supplies (UPS) and mains power supplies will be operational, and no loss of redundancy to data center services is expected. The 5G Networks team is undertaking comprehensive maintenance in order to maintain high operational standards and minimize the risk of disruption. The 5GN Service Management Center will monitor the health of services through the change window. Should you have any questions or concerns regarding this upcoming maintenance, please contact our Change Management team at [email protected] or our technical support team via the support channel.
We would like to advise our customers that the AC mains supply disruption caused by recent heavy rain and storms at our North Sydney data centre has been resolved. If you have issues with your service, please do not hesitate to contact our support team. Our apologies for the inconvenience that this may have caused.
We would like to inform our customers of an ongoing issue affecting our North Sydney data centre as a result of recent severe rain and storm conditions. Our North Sydney facility has experienced a potential AC mains supply outage, which may pose a risk to affected customers while the data centre runs on generators. Our engineering team is investigating the situation with urgency. We apologise for any inconvenience this may cause, and we assure you that we will keep you informed of our progress.
We would like to inform our customers that the North Sydney Data Centre AC Mains Outage, which was causing hazardous conditions, is now resolved. No further disruptions are expected. If you continue to experience problems with your service, please do not hesitate to contact our support team. We sincerely apologise for any inconvenience this may have caused.
We would like to inform our customers about an incident that is currently affecting our North Sydney data centre as a result of recent rain and storm activity. Our North Sydney data centre suspects an AC mains supply outage, and customers who are affected may encounter a hazard while the data centre is powered by a generator. Our engineers are conducting an urgent investigation into the incident. We apologise for any inconvenience this may cause, and we will continue to provide progress updates. Next update: 06/04/2024 14:00 PM AEDT
We would like to inform our customers that the issue with our support phone line service has been resolved. Customer affected should be able to continue using phone support service as normal. Our apologies for the inconvenience and thank you for your co-operation while addressing this incident.
We'd like to inform our customers of an incident that's presently affecting phone line services. Customers affected may have difficulty contacting the 5GN support team via the dedicated phone numbers. We recommend that all customers submit inquiries to our staff via the customer portal or dedicated support email addresses as follows: 5GN Wholesale (1300 368 404) >> [email protected] 5GN Managed IT 1300 10 11 12) >> [email protected] 5GN Enterprise (1300 30 39 39) >> Support Portal Our engineers are investigating the incident as a matter of urgency. We do apologies for any inconvenience this may cause and will continue to provide updates with the progress.
Change Description: 5GN planned maintenance work. Change Ticket Number: CHN-7032 Change Start Time: 07/03/2024 07:30 AM AEDT Change End Time: 07/03/2024 03:00 PM AEDT Expected Impact: No Outage Services Affected: Maintenance - Uninterruptible Power Supply (UPS) Locations Affected: North Sydney Data Centre (NSDC) Change Detail: As part of our ongoing maintenance program, 5G Networks team has scheduled a planned change window to perform maintenance work on the uninterruptible power supply (UPS). The 5G Networks team is undertaking comprehensive maintenance in order to maintain high operational standards and minimize the risk of disruption. During the change window, all uninterruptible power supplies (UPS) and mains power supplies will be operational, and no loss of redundancy to data center services is expected. The 5GN Service Management Center will monitor the health of services through the change window. Should you have any questions or concerns regarding this upcoming maintenance, please contact our Change Management team at [email protected] or our technical support team via the support channel.
Change Description: 5GN planned maintenance work. Change Ticket Number: CHN-7030 Change Start Time: 01/03/2024 09:00 AM AEDT Change End Time: 01/03/2024 02:00 PM AEDT Expected Impact: No Outage Services Affected: Maintenance - Uninterruptible Power Supply (UPS) Locations Affected: Brisbane Data Centre (BDC) Change Detail: As part of our ongoing maintenance program, 5G Networks team has scheduled a planned change window to perform maintenance work on the uninterruptible power supply (UPS). The 5G Networks team is undertaking comprehensive maintenance in order to maintain high operational standards and minimize the risk of disruption. During the change window, all uninterruptible power supplies (UPS) and mains power supplies will be operational, and no loss of redundancy to data center services is expected. The 5GN Service Management Center will monitor the health of services through the change window. Should you have any questions or concerns regarding this upcoming maintenance, please contact our Change Management team at [email protected] or our technical support team via the support channel.
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