5G Networks Status Page - Notice history

Change Description: 5GN Supply Partner Planned Power Maintenance Work Change Ticket Number: CHN-8028 Change Start Time: 21/06/2024 11:45 PM AEST Change End Time: 22/06/2024 01:00 AM AEST Expected Impact: No Impact - Only Hazardous Condition Services Affected: Hazardous condition for Melbourne Data Centre (MDC) hosted service Locations Affected: Collins Street - Melbourne Change Description: 5G Networks power supply partner CitiPower has scheduled an emergency power maintenance work on Collins Street, Melbourne. During the maintenance window, the supply partner does not anticipate any power interruptions to the Melbourne Data Centre facility. However, due to the nature of the work, sometimes additional customers near the work area may be impacted. In the unlikely event of any mains power outage, our UPS and Generator powered redundancy system would support the load of the Data Centre until the main supply is re-instated. Should you have any questions or concerns regarding this upcoming maintenance, please contact our Change Management team at [email protected] or technical support team via support channel. In the event of an emergency during the maintenance window, please contact our DC operation team on 03 9616 1300.

Change Description: 5GN planned maintenance work. (Rescheduled) Change Ticket Number: CHN-7812 Change Start Time: 07/06/2024 08:00 AM AEDT Change End Time: 07/06/2024 04:00 PM AEDT Expected Impact: No Outage Services Affected: Maintenance - Uninterruptible Power Supply (UPS) Locations Affected: North Sydney Data Centre (NSDC) Due to unforeseen reason, we have rescheduled this maintenance work. Please find the change details as follows: As part of our ongoing maintenance program, 5G Networks team has rescheduled a planned change window to perform maintenance work on the uninterruptible power supply (UPS). During the change window, all uninterruptible power supplies (UPS) and mains power supplies will be operational, and no loss of redundancy to data center services is expected. The 5G Networks team is undertaking comprehensive maintenance in order to maintain high operational standards and minimize the risk of disruption. The 5GN Service Management Center will monitor the health of services through the change window. Should you have any questions or concerns regarding this upcoming maintenance, please contact our Change Management team at [email protected] or our technical support team via the support channel.

Change Description: 5GN planned maintenance work. Change Ticket Number: CHN-7788 Change Start Time: 18/05/2024 07:00 AM AEST Change End Time: 18/05/2024 04:00 PM AEST Expected Impact: No Impact – Hazard Condition Only Services Affected: Hazard condition - services connected to 5GN North Sydney Data Centre (NSDC) Locations Affected: North Sydney Data Centre (NSDC) The electricity supply partner of 5GN North Sydney Data Centre (NSDC) has scheduled a planned maintenance window to conduct maintenance on the mains power system. During this period, the AC mains electricity supply to the data centre will be temporarily interrupted, and data centre Services will be powered by the available Generators as well as UPS supplied load. During the maintenance window, North Sydney Data Centre (NSDC) services will experience hazardous conditions while electricity supply partner performing the maintenance works. This activity has been planned to ensure the highest operational standards are maintained and to minimize the risk of disruption to operational environment. 5GN DC Facility Management team and specialized vendors will be present on-site to oversee and monitor the health of services. Additionally, the 5GN Service Management team will continuously monitor service health throughout the change window. If you have any questions or concerns regarding this upcoming maintenance, please feel free to reach out to our Change Management team at [email protected] or contact our technical support team via the support channel.