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5GN Cloud
Internet and Voice Services
Infrastructure - Optical
No notices reported this month
Dear Valued Customer, 5G Networks are committed to providing a unified and seamless digital experience for our customers, underpinned by our high standards of service. As part of this commitment, we will be performing the annual generator load test (black start). We see this investment as an important part of the service we provide, ensuring optimum uptime and continuity for your business. 5GN will be performing an annual generator load test at Melbourne Data Centre. During maintenance work, technicians will simulate a mains failure and transfer the load to/from mains and generator which will confirm all emergency power systems operate correctly. During the maintenance window, our facilities manager will be onsite to supervise the maintenance work carried out by our approved vendors. Maintenance Start Time and Date: Saturday 4th September 2021 – 07:30 AM (AEST) Maintenance End Time and Date: Saturday 4th September 2021 – 01:00 PM (AEST) Expected Customer Impact: NO IMPACT If you have any questions, please contact our Change Management team at [email protected]. For afterhours contact our Operation support team on 1300 10 11 12. Kind Regards, 5G Networks Support Team
Please be advised our supplier partner has RESOLVED the network issue which was impacting your internet services. No further impact is expected. If you continue to have issues with your service, please contact our support team. Our apologies for the inconvenience this may have caused.
Please be advised that one of our upstream provider is experiencing issues in their network resulting in outage to internet services. We are working with the supply partner to resolve the issue. We appreciate your patience during this time and will continue to provide updates with the progress. Next update:1PM
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