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Internet and Voice Services
Infrastructure - Optical
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Change Description: 5GN planned maintenance work Change Ticket Number: CHN-3442 Change Start Time: 24/09/2022 08:00 AM AEST Change End Time: 24/09/2022 12:00 PM AEST Expected Impact: No Impact – Hazard Condition Only Services Affected: Hazard condition - services connected to 5GN Brisbane Data Centre (BDC) Locations Affected: Brisbane Data Centre (BDC) As part of our comprehensive maintenance program, 5G Networks has scheduled a planned maintenance window to perform generator load testing(Dark Site Test) at Brisbane Data Centre (BDC) This activity has been planned to ensure the highest operational standards are maintained and to minimize the risk of disruption to your operational environment. This activity involves simulating a mains failure(main will be available at all times) in order to test the automation of the UPS and generator infrastructure. Whilst site is confirmed to be stable on EPG (Emergency Power Generator) supply, various maintenance inspections will be carried out before returning site back to Utility supply. 5GN Service Management team, Facility Management and specialist vendors will monitor the health of services throughout the change window. Should you have any questions or concerns regarding this upcoming maintenance, please contact our Change Management team at [email protected] or technical support team via support channel.
We would like to inform our customers AC mains failure at Sydney DC (SDC) issue has been RESOLVED. No further disruptions are anticipated. If you continue to have issues with your service, please do not hesitate to contact our support team. Our apologies for the inconvenience that this may have caused.
We have identified an AC mains failure at Sydney DC (SDC), and the facility is running on generators. The local power company has been engaged in further investigation. We appreciate your patience during this time and will continue to provide updates on the progress Next update:17/08/2022 06:00 AM AEST
Change Description: 5GN planned maintenance work Change Ticket Number: CHN-3157 Change Start Time: 03/08/2022 08:00 AM AEST Change End Time: 03/08/2022 04:00 PM AEST Expected Impact: No Outage – Only Low Hazard Condition Services Affected: Maintenance - Uninterruptible Power Supply (UPS) Locations Affected: North Sydney Data Centre (NSDC) Change Detail: As part of our ongoing maintenance program, 5G Networks has scheduled a planned change window to perform maintenance work of uninterruptible power supply (UPS). 5G Networks team is undertaking the comprehensive maintenance in order to maintain high operational standards and minimise the risk of disruption. As the works will be undertaken one system at a time, they will be performed without disruption to the operational environment by putting the UPS into a bypass, resulting in a reduced redundancy during the scheduled window. 5GN Service Management Centre will monitor the health of services through the change window. Should you have any questions or concerns regarding this upcoming maintenance, please contact our Change Management team at [email protected] or technical support team via support channel.
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