Dear Valued Customer,
We are writing to inform you of an incident that VOCUS DC at Level 3, 530 Collins Street experienced multiple power outages earlier today. If your services run through this Data Centre, it is possible that you may have been impacted by this issue. If your services are still affected, we recommend troubleshooting your service at this Data Centre. Our team is available to provide assistance and will work with you to resolve any issues as quickly as possible.
We understand the criticality of our services to your business operations and would like to reassure you our Melbourne Data Centre (MDC) is operating normally, and customer services remain uninterrupted from these power outages.
We do appreciate your patience and understanding. If you need any assistance, please contact our Data Centre support team on 03 9616 1300.
Sincerely,
5G Networks Data Centre Management Team
